Utilities & Telecom Disputes
Challenge billing errors. Recover overcharges. Exit bad contracts.
Power, gas, water, internet, cable, wireless—when providers overcharge, misrepresent, or damage your credit, we audit the bills, negotiate refunds, and escalate to regulators when needed.
Common Disputes We Handle
- Unauthorized charges & billing errors
- Early termination fees & contract traps
- Service quality failures & outages
- Credit damage from disputed balances
- Rate increase violations & fee stacking
Our Approach
Evidence. Leverage. Results.
Utility and telecom providers rely on consumers not challenging errors. We flip the script with line-item audits, regulatory knowledge, and documented demands.
How It Works
Three steps to resolution
Bill audit & claim build
We review charges, identify errors or violations, and calculate what you're owed.
Demand & escalation
Formal notice to the provider, escalating to PUC or arbitration if needed.
Resolution & refund
Credits, refunds, fee waivers, or contract release—documented in writing.
What to bring
Gather these items to speed up your review. Missing something? We can work around it.
FAQ
Common questions
What types of utility and telecom disputes do you handle?
Electric, gas, water, internet, cable, and wireless carriers. Common issues: billing errors, unauthorized charges, early termination fees, service quality failures, and credit reporting disputes.
Can you help if the provider sent me to collections?
What if I'm still under contract?
How do fees work?
Will this hurt my service or get me disconnected?
Who we help
Residential customers
Electric, gas, water, cable, internet, and wireless overcharges affecting households and budgets.
Small businesses
Commercial accounts with multiplied billing errors, contract disputes, and service interruptions.
Credit repair clients
Fixing credit damage from disputed utility/telecom balances that went to collections unfairly.
Real scenarios
Examples we've resolved
Cramming & unauthorized charges
Client billed for “premium services” never ordered. Recovered $1,200 plus removal of credit ding.
Early termination fee traps
ISP failed to deliver promised speeds. We proved material breach and client exited contract with $0 ETF.
Meter & billing errors
Electric meter misread for 9 months. We audited usage patterns and secured $2,400 credit plus apology letter.
Wireless overages & throttling
Carrier billed data overages despite unlimited plan. Refunded $650 and fixed account to prevent recurrence.
Service outages & credits
Cable/internet down 18 days. Provider refused credit. We filed PUC complaint, got 3 months free service.
Rate increase violations
Price locked contract violated with mid-term increase. Rolled back rate and extended lock 12 months.